Frequently Asked Questions
Q: How does our delivery service work?
A: The process typically involves the following steps:
Browse and choose products on our website, and continue to checkout as prompted. Delivery information such as delivery address and payment are done through checkout online. You will then receive confirmation and dispatch updates through email.
Delivery: A delivery person will deliver the order to the provided address within the estimated delivery time frame. We offer 2 hour delivery time slots, during store hours.
Q: Where can I receive delivery?
A: We deliver to most cities near Burnaby and Vancouver. From Surrey to Coquitlam, Delta to Richmond. You can also put your zip code during checkout to see if you qualify for local deliveries.
Q: Is there a minimum order requirement for free delivery?
A: Our delivery orders require a minimum $50 order to qualify for free local delivery, within a 20km radius of our locations in Vancouver, Burnaby and Surrey. If you are placing an order under this minimum, there will be a $15 delivery fee at checkout.
Q: Are there age restrictions for vape delivery?
A: Yes, customers must be of legal vaping age in their jurisdiction to place an order. Our delivery service requires customers to present 2 pieces of government ID upon delivery, that confirm they are 19+.
Q: What if there is an issue with my vape delivery or products?
A: If you encounter any issues with your vape delivery or products, we are available to assist you during store hours via our store’s online chat, phone and email.